The Program Support Section consists of Customer Service, Information Systems Unit and Warehouse Unit, and is managed by the Program Support Manager. The Section also provides administration of state and federal grants for communications equipment, systems and related services, assistance in the preparation of new grant requests, administrative oversight for new radio site construction projects, and administrative management of the 800 MHz Rebanding project.
The employees assigned to Customer Service staff the service desk during business hours and receive equipment for repair, process calls for service from our public safety and local government customers, and process all paperwork related to services provided.
The Information Systems Unit is responsible for ensuring our daily IS needs are met, including infrastructure and end user computers and support, as well as maintaining the systems that provide the timekeeping, work order and billing functions.
Our on-site Warehouse Unit fills daily parts requests for technicians, receives all items delivered, and maintains reorder points for future orders. Warehouse staff houses nearly 900 replacement parts, processes approximately 750 parts orders and 500 purchase orders annually, and ships and receives hundreds of radios and related equipment for repair each year.