Application: Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates.

Interactive Computer 90-minute Exam (Refer/Non-Refer): The exam consists of job-related questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step.
  • Decision Making
  • Data Entry
  • Call Summarization
  • Cross Referencing
  • Memory Recall-Numeric
  • Prioritizing
  • Map Reading
  • Reading Comprehension

Oral Panel Interview (Refer/Non-Refer): Candidates will be interviewed and rated by a panel comprised of subject matter experts and civilian personnel. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the position. Those who score high enough on the oral panel interview will be scheduled for a background interview with a Background Investigator.
 
Background Investigation: Will include employment history, personal references, criminal history, credit history, a polygraph examination, medical examination, drug urinalysis test, and a written and oral psychological examination.